Return & Refund Policy
1. Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in original packaging, and in the same condition as when you received them.
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Certain items such as personalized products or pet consumables may not be eligible for return.
2. Refunds
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Once your return is received and inspected, we will notify you by email about your refund status.
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Approved refunds will be processed to the original payment method within 5–7 business days.
3. Exchanges
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If you received a defective or incorrect item, we’ll happily exchange it.
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Please contact us at support@figgystore.com within 14 days of receiving your order for an exchange.
4. Shipping for Returns
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Customers are responsible for return shipping unless the item was damaged or incorrect.
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Use a trackable shipping service to ensure your return is received safely.
5. How to Request a Return
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Email us at support@figgystore.com with your order number and reason for return.
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Our support team will guide you through the return process.